Terms of Service

1. Acceptance of Terms

By accessing or using Genecore Laboratories ("Genecore," "we," "us," or "our") website or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

These Terms constitute a legally binding agreement between you ("Client," "user," or "you") and Genecore Laboratories.

2. Services Description

Genecore Laboratories provides independent analytical testing services combined with a digital verification platform. We coordinate a comprehensive laboratory analysis of submitted peptide samples and deliver results as digitally signed, QR-verified certificates hosted permanently on our platform.

The single price you pay at checkout covers three distinct components:

• Laboratory analytical work: paid by us, in advance, to our independent laboratory partner. We negotiate a volume-based cost on your behalf and remit these fees on your order. These costs are not recoverable from the laboratory once work has commenced.
• Digital platform and certificate infrastructure: secure account hosting, QR-verified certificate generation, lifetime certificate authentication via public verify link, encrypted record storage, and tamper-evident result archives.
• Order administration and support: sample logistics coordination, customer support, dispute handling, and the ongoing systems required to maintain certificate integrity.

We facilitate the following analytical testing services:

2.1 Purity Testing (HPLC)

• Coordinated by our independent laboratory partners
• High-Performance Liquid Chromatography (HPLC) analysis
• Purity percentage determination
• Chromatogram analysis and peak identification
• Digital certificate with QR code verification

2.2 Identity Testing (LC-MS)

• Conducted by our independent laboratory partners
• Liquid Chromatography-Mass Spectrometry (LC-MS) analysis
• Molecular weight verification
• Peptide identity confirmation
• Combined HPLC + MS analysis

2.3 Express Services

• Priority processing with expedited turnaround
• Dedicated support and consultation
• Enhanced certificate with detailed analysis

3. Account Registration

To use our Services, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept full responsibility for all activities under your account
• Notify us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Order Process and Acceptance

4.1 Placing Orders

• Orders are placed through our online platform. Upon order support.
• Important sample information (name, molecular weight, formula)
• Sample source and batch number (if available)
• Service tier selection (Standard, Professional, or Enterprise)
• Payment confirmation

4.2 Order Acceptance

Submission of an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for any reason, including:

• Insufficient sample quantity or quality
• Suspected illegal or prohibited substances
• Violation of research use restrictions
• Payment issues or fraud concerns
• Technical limitations on capacity constraints

4.3 Turnaround Times

Turnaround times begin from when your sample arrives at our laboratory:

• Standard Service: 5-7 business days
• Professional Service: 5-7 business days
• Express Service: 3-5 business days

These may vary due to sample complexity, laboratory capacity, or unforeseen circumstances. We will notify you of any significant delays.

5. Payment Terms

5.1 Pricing

Prices are displayed in British Pounds (GBP) and may be updated at any time. Prices confirmed at checkout apply to that specific order.

5.2 Payment Processing

Payments are processed securely through Stripe. We accept major credit and debit cards. Payment must be provided before sample analysis begins.

5.3 Refunds, Cancellations, and Non-Refundable Components

Our Services bundle non-recoverable costs paid up to on our laboratory partner, plus ongoing digital infrastructure costs incurred from the moment your account is provisioned. Refunds are therefore governed by the timing of when work has commenced and which components have already been delivered.

Refund schedule:

• Before sample dispatch (no work commenced): Full refund available. Contact us in writing before sending your sample.
• After sample dispatch but before laboratory receipt: Partial refund of the laboratory component only. Our platform/administration component is non-refundable, as digital infrastructure has been allocated to your order.
• After sample receipt at the laboratory: No refund is available once the laboratory has commenced work, as we cannot recover costs paid to a third party. Your sample will proceed through testing and analysis. In the rare event your sample is lost or damaged in transit, we will investigate with the courier and laboratory.
• After certificate delivery: No refunds. By certificate delivery, all analytical work is complete and permanently recorded to our system.
• Inconclusive, contaminated, or unanalysable sample: We will notify you before charging anything further, but any refund of the laboratory component will depend on how much work the laboratory has already done and any partner-imposed restriction of repeated costs.
• Customer change of mind: We are unable to refund or reverse work that has already been performed. We cannot prevent partial or minor damage due to sample courier disruptions, for example, unopened international parcels, or customs delays, or damage otherwise where the deliverable cannot be produced.

Comprehensive service examples

Our refund policy is consistent with other professional services and digital products where the deliverable is performed and communicated at the moment of delivery. For example, laboratory reports, custom professional certifications, dressmakers who create digital output, and certified professional freelancer services in general, once processed and delivered, are non-refundable, and the outcome remains yours to retain and verify in perpetuity.

5.4 Disputes

Payment disputes must be raised within 30 days of the transaction. Contact us at [email] to resolve any dispute; the client agrees to engage with us in good faith with documented evidence of their sample and purchase and certificate delivery.

6. Sample Requirements and Handling

6.1 Sample Submission

Samples must:

• Be provided in sufficient quantity for testing (see requirements)
• Be properly labelled with order reference number
• Comply with UK shipping and safety regulations
• Be legal to possess and transport in your jurisdiction

6.2 Prohibited Samples

We reserve the right to refuse testing of:

• Controlled substances or illegal materials
• Hazardous or radioactive materials without prior approval
• Biological samples (blood, tissue, bodily fluids)
• Any samples that pose a risk to laboratory personnel

6.3 Sample Disposal

All samples will be disposed of after our testing process. Samples are consumed during analysis and are not retained, unless separately arranged for extended storage or return.

6.4 No Endorsement

We do not endorse, sponsor, or have any affiliation with the companies or products submitted for testing. Our role is strictly limited to providing independent analytical testing services.

7. Certificates and Results

7.1 Certificate Delivery

Upon completion, you will receive a digital certificate containing:

• Test results and analytical data
• Chromatograms and/or mass spectra where applicable
• QR code for public verification
• Laboratory and methodology information
• Unique certificate identification number

7.2 Certificate Validity

Certificates reflect the specific sample tested at the time of analysis. Results do not guarantee:

• Quality or purity of other batches or samples
• Suitability for any particular purpose
• Safety for human consumption use
• Compliance with regulatory standards

7.3 Public Verification

Certificate verification data (peptide name, lot code, purity summary) is publicly accessible via QR code. Personal information is never disclosed.

7.4 How a Certificate May Be Used

You may reproduce a certificate for your own personal use, provided it remains identical to the certificate we issued and is not modified, edited, or presented out of context.

You must not:

• Alter a party figure, or any other single result, and present it separately from the full certificate as though it were the whole document
• Alter, crop, or edit a certificate in any way, or present it as an endorsement or approval of a product
• Describe or imply a certificate as approval, or remove the terms printed on it
• Present a certificate as an endorsement of any use, or safety, or approval, when it certifies chemical identity and purity only
• Use a certificate for any purpose other than sharing genuine, unaltered laboratory results
• Apply a certificate to a different batch, use, or shipment from the sample that was tested

A certificate transfer does not affect our right to investigate, and if abused or challenged, we reserve the right to mark a certificate as flagged, or withdraw public access if there is evidence of misuse.

8. Intellectual Property

8.1 Our IP

All content, logos, software, and methodologies used by Genecore Laboratories are protected by intellectual property laws.

8.2 Test Results

You own the test results and certificate for your samples. You may use them for research, publication, or commercial purposes (subject to Section 7.4 restrictions).

8.3 Restrictions

You may not:

• Reverse engineer our methods or methodologies
• Copy, modify, or redistribute our software
• Use our trademarks without written permission
• Scrape or extract data from our platform

9. Limitation of Liability

9.1 Service Accuracy

While our laboratory partners use validated analytical methods, no testing method is 100% guaranteed:

• Small margins of error exist
• Results are for informational purposes only
• Specific instances may vary by sample

9.2 Maximum Liability

Our total liability for any claim arising from our Services is limited to the amount you paid for the specific service giving rise to the claim.

9.3 Excluded Damages

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Any illegal use of any tested substance
• Third-party claims related to your use of certificates

9.4 Your Responsibility

You are solely responsible for:

• How you use and interpret test results
• Compliance with applicable laws and regulations
• Any products or activities derived from your testing
• Safety and legality of end-use application

10. Confidentiality and Data Use

We treat all sample and test result information as confidential, subject to our Privacy Policy. We may use anonymised, aggregated data for:

• Scientific accuracy and method validation
• Statistical analysis and research
• Service improvement

11. Termination

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Provide false or fraudulent information
• Engage in prohibited activities
• Fail to make required payments

Effect of termination: Access to your account is suspended, but previously issued certificates remain publicly verifiable, and any outstanding payment obligations remain due.

12. Governing Law and Disputes

12.1 Jurisdiction

These Terms are governed by the laws of Germany and the European Union. Any disputes will be subject to the exclusive jurisdiction of the courts of Freiburg im Breisgau, Germany.

12.2 Dispute Resolution

Before initiating legal proceedings, we encourage informal resolution:

1. Contact us at [email] to discuss the issue
2. Allow us 14 days to investigate and respond
3. Escalate to formal mediation if unresolved

13. Changes to Terms

We may update these Terms from time to time. Significant changes will be notified via email or platform notification. Continued use of our Services after changes constitutes acceptance of the updated Terms.

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Genecore Laboratories.

14.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.

14.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other.

14.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

15. Contact Information

For questions about these Terms of Service, please contact us: